Ever felt:

👉🏼 Guilty for enforcing your cancellation policy?

👉🏼 Anxious that charging the cancellation fee will harm the therapeutic relationship?

👉🏼 Like you were bringing some cancellation countertransference into the therapy room?

By the end of this workshop you will learn exactly how to navigate cancellations ethically and considerately, so your clients can feel more supported, your business doesn't suffer and you feel more confident.

Here's what you'll learn:

Cancellation policies are one of the most uncomfortable parts of running a private practice, but they don't have to be.

In this workshop, you'll learn:

⭐ Why cancellation policies matter, and how they protect both your business and your clients.

⭐ How to confidently communicate your policy from the very first enquiry through to ongoing client care.

⭐ Practical scripts for difficult conversations, including late cancellations, no-shows, illness, emergencies and clients who challenge your policy.

⭐ How to respond with empathy while maintaining clear professional boundaries, without feeling guilty or apologetic.

⭐ Common mistakes that make enforcing cancellation policies harder, and how to avoid them.

⭐ Strategies to reduce cancellations proactively, including setting expectations, reminder systems and practice procedures.

⭐ How to create a consistent, fair approach that aligns with your values, protects your income and builds confidence in your role as a practice owner.

By the end of this workshop, you'll feel more equipped to navigate cancellations professionally, confidently and consistently, without the stress, over-apologising or second-guessing.

What You'll Receive

When you enrol, you'll receive lifetime access to practical tools designed to help you confidently manage cancellations in your private practice.

Included in this module:

💻 A 40-minute on-demand masterclass covering the psychology, systems and communication strategies behind effective cancellation management.

📚 A comprehensive 20+ page interactive workbook packed with reflection activities, practical exercises and implementation tools.

📕 A library of ready-to-use scripts for common cancellation scenarios, including late cancellations, no-shows, illness, emergencies and difficult client conversations.

📄 A professionally written cancellation policy template that you can adapt and incorporate into your client intake paperwork, helping you set clear expectations from the very beginning of the therapeutic relationship.

💻 Downloadable presentation slides so you can easily revisit the key concepts.

📌 Practical templates and resources to help you strengthen your cancellation processes and implement consistent systems within your practice.

⭐ Lifetime access so you can revisit the workshop and resources whenever you need a confidence boost or want to refine your practice policies.

Whether you're setting a cancellation policy for the first time or looking to enforce your existing policy with greater confidence, you'll leave with practical tools and scripts you can start using immediately.